Village Services

Water & Sewer Services

Rate Information	Billing Procedure	How to Pay Your Bill
Watering Restrictions	Water Quality Report (PDF)

Residents are encouraged to use the self-addressed envelope provided with their water bill for payment of the water/sewer/garbage bill. Water and sewer bills may be paid at the Village Hall. Office hours are 8:00 a.m. to 5:00 p.m. Monday through Friday. If you pay your bill during regular business hours, you may pay inside the Village Hall or use the convenient 24-Hour drop-box located on the south side of the building. Additionally, the Village offers residents the opportunity to sign up for the direct account debit program for water bill payment. For more information, please visit the Utility Billing section of the website or contact the Finance Division at 847-223-8515.

2007 Rate Information - Effective May 1st

Water and Sewer

Cost per 1,000 gallons: $8.50
60% of this charge is paid to outside agencies who provide the Village service. The remaining costs are used to pay for operating the system

Outside Agency Costs for Water and Sewer
(Included in the water and sewer rate)

Water supply fee from the Central Lake County Water Agency (per 1,000 gallons): $2.15
Sewage treatment service fee from Lake County (per 1,000 gallons): $2.85

Billing Procedure

Day 1	Bill is mailed
Day 29	Amount due
Day 30	10% penalty assessed on any past due balance
Day 31	Next monthly bill is mailed (includes any previous balance and penalty fees)
Day 45	Notice of Termination of Service is sent ($25 notice fee is added to bill for first offense, $50 for second offense and $75 for every offense after 2)
Day 53	Service is terminated if past due amount is not paid ($50 shut-off fee is added to bill for the first offense, $100 for second offense and $150 for third offense)

Bill Format

The word "Actual" indicates that your water bill is based on your actual water meter reading.
The word "Estimate" indicates that your bill was estimated based on your previous usage history.
The word "Final" indicates this bill is the final bill for water service at the service address on the bill.

Penalty/Shut-off Notice/Shut-off of Service

The Village must impose these additional fees to defray costs for late notices, shut-offs, and service resumptions so that delinquent customers, and not all rate-payers, pay these costs. Please keep your account up to date to avoid these penalties.

PENALTY. 30 Days after a bill is issued and unpaid, a 10% penalty is assessed on the outstanding bill amount only. (This will be included in the previous balance noted on your next monthly bill).
SHUT-OFF NOTICE. A shut-off notice will be issued for any balance unpaid after 45 days. A $25 notice fee for the first offense will be added to your bill upon the mailing of this notice to defray administrative costs ($50 for second and $75 for third offense).
ACTUAL SHUT-OFF OF SERVICE. Service personnel will be sent to shut-off water and sewer service to an account address with a past due balance unpaid after 53 days. A $50 shut-off fee will be added to your bill when personnel are sent to your address ($100 second offense and $150 for third offense). This fee, along with any previous balance and penalties or fees, must be paid prior to resumption of service.

Both the shut-off notice fee and the shut-off of service fee will increase each time you receive a written notice or when service personnel are sent to your address during the same fiscal year (May 1–April 30).

Water Service and Billing Inquires

For questions regarding water usage, bill amount, or final water reading, call the Village of Grayslake the Finance Division at 847-223-8515. Office hours are Monday-Friday from 8:00AM-5:00PM.

How To Pay Your Bill

To Pay electronically

Go to the Utility Billing section of the website for several options.

To Pay By Mail

Please direct your remittance to our water bill lock box address:

Village of Grayslake
P.O. Box 1217
Bedford Park, IL 60499-1217

To Pay in Person

If time does not permit mailing your payment, you may bring it to the Village Hall at:

10 S. Seymour
Grayslake, IL 60030
(after hours, use the Village Hall’s convenient night drop box on the south side of the building)

Please put your account number on your check and allow 7 days for mailing. Your bill is not considered paid until payment is received by the village. Please include the remittance portion of the bill with your check for fast and accurate credit to your account. Thank you for your cooperation.

Summer Landscape Watering Restrictions

As required by the Illinois Department of Transportation, Division of Water Resources, Lake Michigan Management Section, all lawn sprinkling and landscape irrigation is prohibited between the hours of 10:00 AM and 5:00 PM from May 15th and September 15th. Landscaping includes sodded and seeded lawns, gardens, trees, shrubs, and other living plants. Newly sodded or seeded areas may be watered at any time for a two week period following installation.