Village Services

Request for Service

The Village of Grayslake has developed an innovative system of response to resident service requests. RESIDENTS MAY CALL THE REQUEST FOR SERVICE LINE AT 847-223-8515 WITH ANY PUBLIC WORKS SERVICE REQUEST, OR USE THE ON-LINE FORM BELOW. Requests may include (but are not limited to) the following types of concerns:

Blocked storm sewer
Branches not picked up
Dead parkway tree
Dirt on streets
Garbage or recycling not picked up
Garbage/recycling concerns
Graffiti on Village property
Leaves not vacuumed
Low water pressure
Mailbox damaged by plow
Manhole cover loose

Pothole on road
Property maintenance:
- debris in yard
- grass too high
- sidewalk not shoveled
- standing water on lot
Snow plow damage
Storm damage (branches down)
Street light not working
Street sign crooked or missing
Watermain break

Submit a Request for Service Online

Requests for Service may also be submitted by fax at (847) 223-4821 or in person at the Village Hall.

About the Service

The Request for Service System has the following goals and benefits:

Improved customer service and satisfaction for Village residents.
One-stop answer point to ensure the recording of and follow-up for requests for service.
Enhanced system for tracking individual requests for service.
Ongoing follow-up, information, and status updates from the Deputy Village Clerk until the service request is completed.
Opportunity for customer feedback after request is completed.

Your cooperation is appreciated. We believe this system will enhance the ability of the Village to deliver the services requested by its customers—the citizens of the Village.

Residents who have questions or requests regarding services provided by the Village of Grayslake should contact the Request for Service line at (847) 223-8515. This system enables the Village to thoroughly track and monitor all resident service requests and ensure proper response by the appropriate Department.

Contact the Request for Service system at (847) 223-8515.