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Request for Service
The Request for Service System
The Village of Grayslake has a system designed to log and track resident service requests: the Request for Service System. Residents may call the Request for Service line at (847) 223-8515 with any Public Works service request. To submit a request via email, go to the Request for Service page or click the R4S logo. Request for Service logo

If you have any questions or need additional information about this system, please contact the Deputy Village Clerk at (847) 223-8515.

Requests or Concerns
Public Works services requested may include (but are not limited to) the following types of requests or concerns:
  • Blocked storm sewer
  • Branches not picked up
  • Dead parkway tree
  • Dirt on streets
  • Garbage or recycling not picked up
  • Garbage / recycling concerns
  • Graffiti on property
  • Leaves not vacuumed
  • Low water pressure
  • Mailbox damaged by plow
  • Manhole cover loose
  • Pothole on road
  • Property maintenance:
    • Debris in yard
    • Grass too high
    • Sidewalk not shoveled
  • Snow plow damage
  • Storm damage (branches down)
  • Street light not working
  • Street sign crooked or missing
  • Water main break

Goals & Benefits
The Request for Service System has the following goals and benefits:
  • Improved customer service and satisfaction for Village residents
  • One-stop answer point to ensure the recording of and follow-up for requests for service
  • Enhanced system for tracking individual requests for service
  • Ongoing follow-up, information, and status updates from the Deputy Village Clerk until the service request is completed
  • Opportunity for customer feedback after request is completed

Your cooperation is appreciated. We believe this system will enhance the ability of the Village to deliver the services requested by its customers - the citizens of the Village.